Privacy

At GK Capital, we are committed to ensuring the privacy of your information. We recognise that the privacy of our clients’ personal and financial information is a fundamental element of public trust and confidence in our products and services, as such, attempts to compromise your right to transaction security and confidentiality will be met with vigorous punitive measures.

Our employees are highly trained and able to solve problems that may arise when accessing our services online or in-branch. We commit to taking the necessary steps to prevent unauthorised access of data regarding all transactions processed through GK Capital Management Limited.

Reliability   

GK Capital’s highly talented team possess the required skills and knowledge to execute their duties efficiently and effectively. We believe in delivering an excellent client experience, one where our services are tailored to your individual needs. Frequent product innovations ensure that our products and services are flexible, value added and perceptive of your investment needs.

Transparency

GK Capital is committed to transparency in its service delivery.  Our products and services are positioned to meet your expectations in a clear, concise, accurate and responsible manner.  Integrity is the cornerstone of our advertising and promotional content, we will represent clear concise, factual information about our products, services and fees at all times.

We will disclose all the terms and conditions to you before an agreement is signed.

We will consistently update our website and brochures to reflect changes and new information on product offering.

Dealing with Complaints

GK Capital is committed to providing its clients with the highest standard of service. Should a client lodge a complaint because he or she feels GK Capital has failed to deliver on its promise, GK Capital will take the necessary steps to ensure that such a complaint is dealt with fairly, and promptly.

Mechanism for Submitting Complaints

• You are required to make your complaints in writing and will be addressed by an officer independent of the complaint. Complaints are acknowledged within 24 hours of receipt.
• Your complaint will be investigated, and we will ensure that the response provided is adequate to you.

Complaints can be submitted:

To our offices at:

58 Hope Road, Kingston 6

Or by Fax to 876-927-9273

On our website www.gk-capital.com

Prompt Response on Enquiries

At GK Capital, we welcome and encourage your feedback or complaints on our product offering. These are important to improve our service delivery to you. Please contact us at gkcapital@gkco.com or visit us.